| Original language | English |
|---|---|
| State | Published - 2012 |
| Event | Southern Management Association Annual Meeting - Duration: Jan 1 2012 → Dec 31 2012 |
Other
| Other | Southern Management Association Annual Meeting |
|---|---|
| Period | 01/1/12 → 12/31/12 |
A storytelling approach to call center conflict and momentum
Research output: Contribution to conference › Paper › peer-review