"Class Service Quality: Moving Beyond SERVQUAL"

Brooks Nita, Robert E. Miller

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publication"Class Service Quality: Moving Beyond SERVQUAL"
PublisherProceedings of the 2010 Infomation Systems Educators Conference
StatePublished - Sep 2010

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