"Class Service Quality: Moving Beyond SERVQUAL"

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	"Class Service Quality: Moving Beyond SERVQUAL"
Publisher	Proceedings of the 2010 Infomation Systems Educators Conference
State	Published - Sep 2010

Cite this

@inproceedings{6e67d61963a4499581262c365d327700,

title = "{"}Class Service Quality: Moving Beyond SERVQUAL{"}",

author = "Brooks Nita and Miller, {Robert E.}",

year = "2010",

month = sep,

language = "English",

booktitle = "{"}Class Service Quality: Moving Beyond SERVQUAL{"}",

publisher = "Proceedings of the 2010 Infomation Systems Educators Conference",

}