Critical factors in managing a comprehensive quality management system.

Research output: Contribution to specialist publicationArticle


This report is based on a 2007 automotive industry study that examined certified quality<br>management systems (QMS) used in the industry, specifically ISO/TS 16949. The study attempted to define the relationship between quality factors and mandatory requirements of the standard. A survey instrument, encompassing quality award criteria and system certification principles, helped identify factors associated with audit readiness and process effectiveness in terms of meeting mandatory requirements. Regression results showed several factors, including leadership and process management, as being critically important in predicting QMS audit readiness and effectiveness. This research offers an understanding of the factors that are critical in meeting mandatory requirements of the industry-mandated standard -- ISO/TS 16949 (TS2).
Original languageEnglish
Specialist publicationAutomotive Excellence [ASQ Trade Publication]
StatePublished - 2009


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