TY - JOUR
T1 - Critical success factors for Vietnamese laboratories striving to implement quality management systems
AU - Robinson, Cathy
AU - Johnson, James
AU - Yao, Katy
AU - Bui, Hien
N1 - Funding Information:
The Strengthening Laboratory Management Towards Accreditation (SLMTA) programme was supported by the President’s Emergency Plan for AIDS Relief through the Centers for Disease Control and Prevention (CDC).
Publisher Copyright:
© 2020. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.
PY - 2021
Y1 - 2021
N2 - Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.
AB - Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.
KW - Accuracy
KW - Critical success factors
KW - Laboratories earning ISO 15189 accreditation
KW - Medical laboratories implementing QMSs
KW - Quality management system helps laboratories improve quality
KW - Reliability of patient results
UR - http://www.scopus.com/inward/record.url?scp=85099474299&partnerID=8YFLogxK
U2 - 10.4102/AJLM.V9I1.937
DO - 10.4102/AJLM.V9I1.937
M3 - Article
AN - SCOPUS:85099474299
SN - 2225-2002
VL - 9
JO - African Journal of Laboratory Medicine
JF - African Journal of Laboratory Medicine
IS - 1
M1 - a937
ER -