| Original language | English |
|---|---|
| Journal | Marketing Management |
| State | Published - 2003 |
Customer Satisfaction Audits: Breakthroughs in Performance
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
| Original language | English |
|---|---|
| Journal | Marketing Management |
| State | Published - 2003 |