Documentation design decisions: Accounting for customer preferences

Karl L. Smart, Matthew E. Whitting

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Numerous factors affect document design decisions. At times, corporate needs and costs take precedence over customer preferences in the design process. This research examines customer documentation preferences with the release of a popular word processing application. The results of a 400-page sample survey of customer preferences are discussed in relationship to other factors involved in making documentation design decisions.

Original languageEnglish
Title of host publicationProceedings of the 13th Annual International Conference on Systems Documentation
Subtitle of host publicationEmerging from Chaos: Solutions for the Growing Complexity of our Jobs, SIGDOC 1995
PublisherAssociation for Computing Machinery, Inc
Pages155-156
Number of pages2
ISBN (Electronic)0897917138, 9780897917131
DOIs
StatePublished - Feb 1 1995
Event13th Annual International Conference on Systems Documentation: Emerging from Chaos: Solutions for the Growing Complexity of our Jobs, SIGDOC 1995 - Savannah, United States
Duration: Sep 30 1995Oct 3 1995

Publication series

NameProceedings of the 13th Annual International Conference on Systems Documentation: Emerging from Chaos: Solutions for the Growing Complexity of our Jobs, SIGDOC 1995

Conference

Conference13th Annual International Conference on Systems Documentation: Emerging from Chaos: Solutions for the Growing Complexity of our Jobs, SIGDOC 1995
Country/TerritoryUnited States
CitySavannah
Period09/30/9510/3/95

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