TY - GEN
T1 - High performance quality management systems and work-related outcomes: exploring the role of audit readiness and documented procedures effectiveness.
AU - Goffnett, Sean Patrick
PY - 2008
Y1 - 2008
N2 - This study investigates a comprehensive quality management system (QMS) and its influence onmultiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factorsassociated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.
AB - This study investigates a comprehensive quality management system (QMS) and its influence onmultiple work-related outcomes. It examines certified quality systems used in the automotive industry to test whether QMS audit readiness mediates the relationship between quality factors and outcomes. A survey instrument, encompassing quality award criteria and system certification precepts, helped identify factorsassociated with high-performance. Regression results showed several factors, including leadership and process management, as being critically important in predicting work outcomes. Human resources emerged as being critical to most outcomes. Audit readiness did not emerge as a mediating variable, but rather as a significant process outcome. This research offers an understanding of the factors that are critical to achieving high performance and multidimensional competitive advantage.
M3 - Other contribution
PB - ProQuest & Eastern Michigan University
ER -