TY - GEN
T1 - Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence
T2 - A “Streams” Approach for Technical Communication and User Experience
AU - Verhulsdonck, Gustav
AU - Howard, Tharon
AU - Tham, Jason
N1 - Funding Information:
We want to acknowledge Janice Redish for her support of this project, the reviewers of this journal for their input leading to the final version of this article, and Kirk St. Amant for his encouragement in developing this into an article. Certain ideas noted in this work arose from discussions at the 2019 Louisiana Tech Usability Studies Symposium (LATUSS), an event sponsored by the Eunice C. Williamson Endowment Fund.
Publisher Copyright:
© The Author(s) 2021.
PY - 2021/10
Y1 - 2021/10
N2 - Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.
AB - Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.
KW - advocacy
KW - artificial intelligence
KW - content strategy
KW - design thinking
KW - practices
KW - skills
KW - user experience design
UR - http://www.scopus.com/inward/record.url?scp=85115383094&partnerID=8YFLogxK
U2 - 10.1177/00472816211041951
DO - 10.1177/00472816211041951
M3 - Article
AN - SCOPUS:85115383094
SN - 0047-2816
VL - 51
SP - 468
EP - 492
JO - Journal of Technical Writing and Communication
JF - Journal of Technical Writing and Communication
ER -