Is Six Sigma culture bound? A conceptual model and propositions for further inquiry

Michael J. Pisani, Randall Hayes, Anil Kumar, Lawrence Lepisto

Research output: Contribution to journalArticlepeer-review

14 Scopus citations

Abstract

Six Sigma has been developed and refined by American companies in an American culture. As such, it is based on American values and behaviours. This paper suggests that applying Six Sigma in other national cultures may find discrepancies between their cultural values and behaviours and the assumptions of how the Six Sigma process improvement methodology is to be implemented. A conceptual model utilising Hofstede's cultural dimensions is proposed to examine the potential national cultural impact at each stage of the Six Sigma process. Examples of cultural disparities in the Six Sigma methodology are presented utilising Hofstede's dimensions.

Original languageEnglish
Pages (from-to)1123-1137
Number of pages15
JournalTotal Quality Management and Business Excellence
Volume20
Issue number10
DOIs
StatePublished - 2009

Keywords

  • National culture
  • Six Sigma

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