Listening ability and performance with new technology: A case study

Michael J. Papa, Ethel C. Glenn

Research output: Contribution to journalArticlepeer-review

12 Scopus citations


The relationship between employee productivity with new technology and listening ability was investigated in a field study of 391 data entry employees from two divisions ofa large corporation. Comparisons were also made with individual levels of past produc tivity. Employees from both divisions were given a standardized test to assess their lis tening ability before they began to operate a new computer system. Employees from one of the divisions were provided with a 15-hour listening training program one week before the new system was implemented. An analysis of coevariance revealed three noteworthy findings. First, employee listening ability had the most significant effect on employee productivity with the new computer. Second, the employees who received the listening training program performed at significantly higher levels with the new technology than employees who did not receive training. Finally, past productivity also had a significant effect on how productive the employees were with the new computer system.

Original languageEnglish
Pages (from-to)5-15
Number of pages11
JournalJournal of Business Communication
Issue number4
StatePublished - Sep 1988


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