Online students' use of virtual reference services

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5 Scopus citations


Central Michigan University (CMU) provide. unique opportunity to study the impact of the move from face-to-face to online classes on student use of virtual reference services. As enrollments in face-to-face, off-campus classes declined between 2010 and 2016, the number of reference questions asked of the distance librarians declined a. strikingly similar rate, despite the fact that online enrollments increased substantially during this period. This shift in the distance-student population has already had implications for the organizational structure of the CMU Libraries.

Original languageEnglish
Pages (from-to)1-8
JournalJournal of Electronic Resources Librarianship
Issue number1
StatePublished - 2018


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