Business is filled with horror stories about cost overruns and lack of business benefits from implemen-tations of enterprise software, including SAP. The rapid proliferation of enterprise resource planning (ERP) systems like SAP began two decades ago. Since then, a number of tools and literature have been developed to help identify, address, and resolve the challenges inherent in these systems. Yet, in many cases, we still have the same problems. We seem unable to prevent disappointments, if not fi-nancial disasters. And for many companies that installed SAP years ago, the expected benefits have not appeared.