Pursuing Success in Service Recovery: A Conceptual Framework of Salesperson’s Power in Selling Centre

Prabakar Kothandaraman, Rebecca Dingus

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	141-159
Journal	Journal of Services Research
Volume	14
Issue number	1
State	Published - Apr 2014

Cite this

@article{3e9cc40efd2c401c8150ab42b3de180e,

title = "Pursuing Success in Service Recovery: A Conceptual Framework of Salesperson{\textquoteright}s Power in Selling Centre",

author = "Prabakar Kothandaraman and Rebecca Dingus",

year = "2014",

month = apr,

language = "English",

volume = "14",

pages = "141--159",

journal = "Journal of Services Research",

publisher = "Journal of Services Research",

number = "1",

}