Pursuing Success in Service Recovery: A Conceptual Framework of Salesperson’s Power in Selling Centre

Prabakar Kothandaraman, Rebecca Dingus

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)141-159
JournalJournal of Services Research
Volume14
Issue number1
StateAccepted/In press - Apr 2014

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