Reconceptualizing employee disengagement as both attitudinal and behavioral: Narratives from China

Hongmei Shen, Chunbo Ren

Research output: Contribution to journalArticlepeer-review

Abstract

Contextualized in the theories of person-organization fit and dialogic engagement, this study was among the first in public relations to explicate employee disengagement, its drivers and strategies to enhance employee engagement in a global setting. Based on 24 in-depth interviews of employees working in global and local public relations agencies in China, the study proposed a new conceptualization of disengagement consisting of employees’ indifference to work (attitudinal), slacking off on the job, and withdrawing from their work, organizations, and colleagues (behavioral). Results also revealed drivers for disengagement (person-organization and person-job misfit) and five main organizational strategies to enhance engagement.

Original languageEnglish
Article number102318
JournalPublic Relations Review
Volume49
Issue number2
DOIs
StatePublished - Jun 2023

Keywords

  • Employee disengagement
  • Employee engagement
  • Global public relations
  • Qualitative research

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