Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty and Customer Portfolio Management

Research output: Contribution to journal › Article › peer-review

Cite this

@article{4427717be099453abf53ea30f10b51cd,

title = "Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty and Customer Portfolio Management",

author = "Bolton, {Ruth N.} and Tarasi, {Crina Octavia}",

year = "2013",

month = may,

day = "1",

language = "English",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "Journal of Service Research",

number = "May 2013",

}