Replication of a Six Sigma black belt case study: GEP box's paper helicopter experiment in a drone logistics scenario

Sean P. Goffnett; Andrew N. Paquet; Oliver M. Strong; Kevin P. McCarron

doi:10.1504/IJPQM.2019.099628

Replication of a Six Sigma black belt case study: GEP box's paper helicopter experiment in a drone logistics scenario

Sean P. Goffnett, Andrew N. Paquet, Oliver M. Strong, Kevin P. McCarron

Marketing & Hospitality Services Administration

Research output: Contribution to journal › Article › peer-review

4 Scopus citations

Abstract

Unmanned aerial vehicles (drones) have gained attention in business in recent years. Drones have demonstrated potential use in logistics operations, such as surveillance, inventory counting, order picking, and 'last-mile' delivery. Given the proliferation in potential uses of drones, it is no surprise companies are testing drone capabilities. This article presents a theoretical business case describing the Six Sigma DMAIC model applied in a logistics context involving drone capacity and reliability. Define, measure, analyse, improve and control are presented. This article builds on earlier studies on structuring Six Sigma projects. This service-related business case can be used for training and education purposes.

Original language	English
Pages (from-to)	17-65
Number of pages	49
Journal	International Journal of Productivity and Quality Management
Volume	27
Issue number	1
DOIs	https://doi.org/10.1504/IJPQM.2019.099628
State	Published - 2019

Keywords

DMAIC
DOE
Distribution
Drone
E-commerce
FMEA
Failure modes
Fulfilment
Gage R&R
Logistics
Repeatability
Reproducibility
Six Sigma
Unmanned aerial vehicle
Warehousing

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10.1504/IJPQM.2019.099628

Cite this

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Replication of a Six Sigma black belt case study: GEP box's paper helicopter experiment in a drone logistics scenario

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Keywords

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