Rethinking ERP success: A new perspective from knowledge management and continuous improvement

Thomas C. McGinnis, Zhenyu Huang

Research output: Contribution to journalArticlepeer-review

100 Scopus citations

Abstract

Most IS research about ERP implementation stops short at system start-up and seldom addresses post-implementation issues. However, ERP implementation is a continuous improvement effort and continued efforts after system start-up will influence the ultimate success of an ERP implemented system. We defined a four-phase ERP refinement model that incorporated knowledge management (KM) into each major implementation phase. This knowledge-enhanced ERP implementation model adds insights when used to investigate ERP success. It also provides practitioners with a guideline for incorporation of KM into their ERP strategy to improve success rates of ERP systems.

Original languageEnglish
Pages (from-to)626-634
Number of pages9
JournalInformation and Management
Volume44
Issue number7
DOIs
StatePublished - Oct 2007

Keywords

  • Continuous improvement
  • ERP
  • Knowledge management
  • Research model
  • Success

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