What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction

Ruth N. Bolton; Crina Octavia Tarasi

What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction

Marketing & Hospitality Services Administration

Research output: Contribution to conference › Poster › peer-review

Original language	English
State	Published - Jun 2013
Event	Quis 2013, The 13th International Research Symposium on Service Excellence in Management - Karlstad, Sweden Duration: Jun 1 2013 → Jun 30 2013

Conference

Conference	Quis 2013, The 13th International Research Symposium on Service Excellence in Management
Period	06/1/13 → 06/30/13

Cite this

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title = "What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction",

author = "Bolton, {Ruth N.} and Tarasi, {Crina Octavia}",

year = "2013",

month = jun,

language = "English",

note = "Quis 2013, The 13th International Research Symposium on Service Excellence in Management ; Conference date: 01-06-2013 Through 30-06-2013",

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What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction. / Bolton, Ruth N.; Tarasi, Crina Octavia.
2013. Poster session presented at Quis 2013, The 13th International Research Symposium on Service Excellence in Management.

Research output: Contribution to conference › Poster › peer-review

TY - CONF

T1 - What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction

AU - Bolton, Ruth N.

AU - Tarasi, Crina Octavia

PY - 2013/6

Y1 - 2013/6

M3 - Poster

T2 - Quis 2013, The 13th International Research Symposium on Service Excellence in Management

Y2 - 1 June 2013 through 30 June 2013

ER -

What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction

Conference

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Cite this